In this Channel Partners TV interview, Kaseya EVP of channel Dan Tomaszewski says being a good partner for MSPs goes well beyond delivering sound technology.

“At Kaseya, we want to be a business partner,” he said.

Tomaszewski, a former MSP CEO, said he understands the importance of the technology that Kaseya supplies. But there is more to Kaseya’s relationship with MSPs than products and services.

“Technology is obviously foundational,” he said. “It has to work, it has to deliver, and it has to make the MSP more efficient. But if we understand where a partner is trying to take their business, the conversation becomes completely different. What are their growth goals?

“The idea behind MSP success is really simple. It's to help MSPs build better businesses, not just better technology stacks. Success isn't just whether a partner deploys another product. It's whether they're growing their revenue, they're improving their margins, they're winning and building a successful business. That's more valuable than it was a year ago for the MSP, and I think what they're looking for is that partnership.”

Tomaszewski said to become the best partner for an MSP, a vendor must understand each MSP’s goals as well as their customers’ goals.

“It's not just something that you come in and say, ‘Oh, just sell me more PSA or more RMM or this,’" he said. “It's, ‘Hey, what are your goals? What can we help you with?’ And that way we can plug you in once we know what success looks like for you. Because everyone has a different version of success and where they're at in their journey, and Kaseya can play a really good role in that as a part of our partnership with the MSPs.”

Tomaszewski said the Kaseya team wants to have those conversations at the MSP Summit Sept. 28-30 in Orlando, FL.

“I think you can expect to see our platform and how we're helping and evolving MSPs and making them more effective,” he said. “[Those are] the conversations that we're going to have. We can sit down and talk about what success looks like. What are the gaps or the challenges that you're having, and show you how Kaseya can be a really good business partner for an MSP as you go through this complex industry.”

There’s much more in the video at the top of the page.