The content team at the MSP Summit site tracks stories of interest to the managed services provider community. Anyone selling managed services or partnering with MSPs will want to know about these developing stories or catch up on stories they have missed. All links are current as of Sept 14.
Inside the Discussions at AI Companies Over a Superintelligence Doomsday
When Anthropic researcher Jacob Coxon publicly quit the artificial intelligence start-up this week, citing his concerns over the powerful technology, the internal messages began flying – not only at Anthropic but also by AI researchers at OpenAI, Meta and Google. Read the New York Times story.
How the Clash Between Money and Safety Created Monumental AI Crisis
OpenAI and Anthropic, in heated competition with each other and China, are racing toward IPOs, even as they admit they could lose control of their powerful bots. Read the Wall Street Journal story.
Slow Down AI? Microsoft CEO, President Trump Say Not So Fast
The AI industry is split over Anthropic's call to slow the pace of frontier-model development, with OpenAI CEO Sam Altman and Microsoft CEO Satya Nadella backing more deliberate progress, while "The Big Short" investor Michael Burry and others question the push's motives and practicality. U.S. President Donald Trump, meanwhile, has rejected the idea of significantly slowing development, warning that the U.S. cannot afford to surrender its lead over China. Read the StockTwits story.
Are MSPs Losing Customer Leverage?
Managed service providers are facing a challenge from the clients who keep them in business. With IT services data more accessible and automation increasingly taking over ticketing, the ties that bind an organization to its MSP are loosening. As the burden of changing providers shrinks, MSPs are losing leverage. Read the Channel Dive story.
How MSPs Can Build and Measure High-Performing Teams
Evaluating MSP team performance is complicated. MSPs need to look beyond individual metrics and develop a holistic view of how each part of the business is performing. That can be especially challenging for smaller IT companies, where one employee may handle several seemingly unrelated responsibilities. The goal is to reward people who prevent problems and create business value, not simply those who close the most tickets or process the most paperwork. Read the ChannelPro Network story.
TPx Butts Heads with Arista Over Post-Bankruptcy VeloCloud Support
Managed service provider TPx Communications entered court-sanctioned mediation with Arista Networks earlier this month after filing a lawsuit to retain VeloCloud support services. The telco-turned-MSP, which filed for Chapter 11 bankruptcy in June is proceeding with a reorganization plan with its creditors, alleged that Arista is withholding already-paid-for software updates and administrative tools to force it into a $46 million subscription deal. TPx – No. 2 on the 2026 MSP 501 list -- said the restrictions threaten its ability to serve customers and survive bankruptcy restructuring. Read the Channel Dive story.
Enterprises Targeted in Fake Merger & Acquisition Scams
Social engineers are trying to convince companies to make large-dollar transfers to their own accounts, under the guise of fake merger & acquisition deals. It's one of the oldest gambits in cybersecurity — the advance fee scam — for a new generation, and with more on the line. Gen, the parent company of cybersecurity brands Norton and Avast, was targeted by a ruse masquerading as a corporate acquisition. Gen investigated the attempted attack and discovered the company was just one of at least five targets, all of which were at risk of losing massive sums of money. Read the Dark Reading story.
Security-Focused MSPs Challenged to Innovate
Cybersecurity has long represented both a business risk and a revenue opportunity for MSPs. In the age of AI-powered cyberattacks, the stakes are higher than ever. That tension took center stage at ChannelPro DEFEND: Alexandria in Virginia. That’s where MSPs, MSSPs and other IT channel professionals gathered Sept. 1-2 for practical education, candid peer conversations, vendor discovery and networking. Read the ChannelPro Network story.
TD Synnex Hears MSPs’ Call For Strategic Advice
Distributor TD Synnex’s first MSP sales unit is dedicated to discussing outcome-oriented growth strategies with “pure play” managed service partners. Read the Channelholic story.
Channel Catch-up: News in Brief
Developments this week at Team Metalogic, Godel, Onecom Partners, Flare and Blackpoint Cyber. Read the Microscope story.