The content team at the MSP Summit site tracks stories of interest to the managed services provider community. Anyone selling managed services or partnering with MSPs will want to know about these developing stories or catch up on stories they have missed. With the help of ChatGPT, Claude, and AI tools developed by our parent company Informa, we're tracking top stories based on web traffic, mentions, impressions, reposts, and social media engagement. All links are current as of Feb. 16.
New CEO, New Priorities: How Kaseya is Changing
Kaseya SVP Greg Jones told Channel Dive about changes the MSP vendor made since Rania Succar replaced Fred Voccola as CEO last June. Jones said Kaseya places a greater emphasis on transparency, partner enablement and research and development, alongside structural changes aimed at reducing friction for managed service providers. One of the most visible changes has been the rebranding of Kaseya’s MSP Enablement organization to MSP Success, reflecting a shift in internal KPIs. Read the Channel Dive story.
Anthropic Raises $30B, Vows to Pay Data Center Energy Bill
Claude AI developer Anthropic raised $30 billion in its latest round of funding, more than doubling its valuation to $380 billion as its rivalry with other AI leaders continues to heat up. GIC and Coatue led the Series G funding round that other private- and public-market investors. The funding round marks the second-largest ever private tech fundraising effort, behind rival OpenAI’s $41 billion round in March. Anthropic claims it has quadrupled enterprise subscriptions since the start of 202, with its Claude Code subscriptions growing to more than $2.5 billion. Read the Data Center Knowledge story.
What does trustworthy AI look like in 2026?
CIOs and CISOs are asking AI vendors tougher questions and keeping a closer eye on these tools to ensure they deliver on their promised potential. The concept of trust in the AI space isn't new, and yet the trust between vendors and customers is becoming less a leap of faith and more a defined, ongoing conversation. Customers might walk away if they don't get the answers they want. Read about it on InformationWeek.
ScanSource Gives Hardware Reps Clear Path to the Cloud
ScanSource is tearing down a wall between on-premises enterprise communication solutions and the cloud. The distributor is integrating the communications sales teams of its reseller-focused Specialty segment and agency-focused Intelisys segment. Partners that sell unified communications and contact center solutions will no longer need to work with separate teams for hardware and cloud-based solutions. See the Channel Dive story.
Helping MSPs Understand the Revenue Multiplier Gap
OpenText MVP of SMB business development Mike DePalma writes that MSPs focused on selling products earn roughly $0.37 for every dollar of OpenText solutions their clients buy. Partners who position themselves as business advisors earn $6.73 from that same dollar. He suggests MSPs should make fundamental changes in how they engage clients, structure services, and position their value to vendors. Read his OpenText blog.
Citrix Gives Arrow Broader Channel Management Responsibilities
Citrix is expanding its relationship with Arrow Electronics by entrusting the distributor with the management of relationships with a chunk of the vendor’s channel base. Starting in March, Arrow will take on management and engagement with the Citrix Service Partners (CSP) business in North America and Europe. Read the Computer Weekly story.
Cisco: Agentic AI Becoming Mainstream
Artificial intelligence (AI) was the focus of discussions and product launches at Cisco Live as the vendor spoke of this being the year for agentic and physical offerings. Jeff Schultz, senior vice-president of portfolio strategy for Cisco’s product organization, said 2026 will be a year of change, with increased agentic AI adoption. See the Computer Weekly story.