Lexful came out of stealth with what it bills as an AI-native documentation platform built for MSPs.
With funding from Top Down Ventures, the startup launched its Lexful platform with an AI-powered Ask Lex data assistant. Lexful CEO Pinar Ormeci said more than 100 MSPs are in a trial program for the product.
“We are here to bring back innovation into IT documentation and knowledge intelligence,” Ormeci said. “Obviously, it's all about AI right now. When you ask MSPs why they aren’t going all-in on AI, they tell you the quality of their data is the biggest roadblock to full AI adoption.”
MSPs can move documentation data into Lexful through an API-based script, and both the data documentation system and Lexful run in parallel. Lexful integrates with PSAs such as ConnectWise and Autotask, RMMs Kaseya/Datto and NinjaOne, Microsoft 365 SSO and other pieces of the MSP stack. It synchronizes data automatically to ensure MSPs are working with their latest data.
“What’s fundamentally broken today in documentation is the fact that documents are really stale or that they’re not structured for AI consumption,” Ormeci said. “You have stale docs, partial docs — garbage in, garbage out. It’s very difficult for the AI to operate in that scenario. When we say quality of the data, what we mean is AI works when your data is structured, when the infrastructure is there for the AI to seamlessly operate in it and be able to bring up the right context.”
Ormeci, formerly CEO of MSP SASE platform vendor Timus Networks, points out Lexful was designed for a Zero Trust security framework and is working toward a SOC 2 Type 2 compliance audit.
Pinar Ormeci
MSPs Cherish Lexful Partnership
Nucleus Networks, No. 249 on the 2025 MSP 501 list, is part of the Lexful trial program.
“Lexful is building for MSPs, and you can feel that in every conversation we have,” Nucleus CEO Jennifer Roy said. “The team genuinely wants to understand how we work each and every day and is open to feedback that actually shapes what they’re building. This is true partnership.”
Jeremy Kenney, Technology and Integration Manager for MSP GlobalMac IT, also lauded Lexful both for its platform and willingness to work with MSPs.
“What’s exciting about Lexful is that partner feedback isn’t just collected — it’s discussed, challenged, and often acted on quickly. That’s not something you see often,” Kenney said. “From an integration and operations perspective, being able to influence how a platform evolves — instead of adapting around it later — is where the real value is.”
Ormeci plans rapid expansion of the Lexful platform. “We have a vision where we take this thing to a central intelligence, AI operating layer,” she said. “Just imagine a system of record that is always up to date, that updates itself, and then it keeps getting richer and richer in context and information through integrations.”