I sat down with Kaseya chief product officer Jim Lippie ahead of MSP Summit to talk about the trends that influence Kaseya’s product strategy.

Lippie will appear on two keynote panels today. As a former MSP turned vendor, he has a valuable perspective on the product landscape.

“There’s certainly a lot of trends to be tracking,” Lippie said in this video. “We'll break it down into three specifically right now. One is product fatigue. Whether you're an MSP or internal admin, there's so many different products and tools that you have to use every single day to maintain the environment that you're responsible for. And I can tell you right now, the average MSP has 40 different vendors tools that they manage. So we're seeing a lot of product fatigue and tool fatigue.

“Second would be people want more and more visibility into what's going on with their technology environment and the events that they need to keep track of to make sure that those environments are performing optimally and are certainly secure. And then I would say that the third one would be, correlation between all of these events. How can you correlate them to make sure there's efficiency across the board, so you're maximizing the information that coming at you, to make sure that everyone is operating optimally, the environment is secure, and people are as efficient as they can be.”

Lippie went on to discuss how Kaseya is addressing this tool fatigue with Kaseya 365 Endpoint, Kaseya 365 User and Kaseya 365 Ops. There’s a lot more, so I recommend you watch the video below.

Lippie will no doubt expand on those topics in a pair of appearances on the MSP Summit keynote stage Tuesday. He will speak with MSP Summit’s Bob DeMarzo in an one-on-one editorial interview, “From MSP to CPO: Navigating the Future of Managed Services with Kaseya's Jim Lippie.”

He will also appear alongside CPOs David Raissipour of ConnectWise and Michael Adler of N-able on a panel called “The Platform Revolution: Shaping the Future of MSP Business Models.”

Lippie has more than 20 years in the managed services ecosystem—including tenures as CEO of Thrive Networks and SaaS Alerts. That gives him the perspective of both service provider and solution developer. He was appointed Kaseya’s CPO last April after rejoining the company following Kaseya’s acquisition of SaaS Alerts.