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Frequently Asked Questions
Attendee FAQ
Can children attend the event/show floor?
No, attendees must be 18 years or older to attend any portion of MSP Summit or any other Channel Partners Events. Certain networking events may require attendees to be 21 years or older. Infants or strollers are NOT permitted.
Will you have accommodations for attendees with disabilities?
Americans with Disabilities Act: If you require special assistance, auxiliary aids, interpreters or other reasonable accommodations while at the conference and/or expo, please contact Bridget Hays at bridget.hays@informa.com least four weeks prior to the event date.
Are meals included with my pass type?
Meals are only inlcuded with the Summit Pass. If you would like meals included in your pass, please purchase a Summit Pass.
If you have any special dietary needs or restrictions, please email cpregistration@informa.com at least 4 weeks prior to the event and we will do our best to accommodate your request.
Registration FAQ
How do I register?
Registration is not yet open. Sign up here to be notified when registration opens.
How much does it cost to attend?
Visit this page to view all pass options and pricing.
Do I need to qualify and present credentials to attend the show? If so, what credentials are required?
You may be asked to present a business card to show your role in the industry. Please be prepared to show a form of photo ID to pick up your Show Badge. Members of the press must provide credentials when registering to qualify for a press badge.
I did not receive a confirmation; am I registered?
If you did not receive a confirmation email, please contact our registration team at cpregistration@informa.com.
How will I receive my badge?
Your show badge will not be mailed to you. Keep an eye out for your QR code email which will be sent in the weeks right before the show and bring it with you to the show registration counter. If you have any questions, please contact our registration team at cpregistration@informa.com.
General FAQ
Where can I find information about the conference program offerings for 2025?
The 2025 agenda will be live soon. Visit our 2024 agenda page to explore last year's conference programming, then sign up for event updates to be notified when the agenda is live.
How do I make hotel reservations?
Book your stay at the Loews Royal Pacific Resort at Universal Orlando through our exclusive room block, opening soon. Sign up to be notified when the official room block opens.
Please Note: The official housing company for the event is Convention Housing Partners — the only company authorized to arrange hotel reservations for the event’s attendees and sponsors.
If you are contacted by any other company offering to make hotel reservations for you, we urge you not to book with them, as they are not affiliated with MSP Summit and therefore are not authorized to make reservations on the event’s behalf. While they may offer special rates, unauthorized third-party companies typically require non-refundable pre-paid reservations, charge cancellation and change fees, and move individuals to other hotels without notice.
Does MSP Summit have a mobile app?
The official mobile app for the event is available to download on both Apple and Android devices. Simply search "Informa Connect Tech Events" in the app store or visit this page. This will allow you to access important show information, build your schedule, connect with fellow attendees and more. Your login will be the email address you registered with. If you are uncertain what your password is, simply click "Forgot Password? Send me a magic link." If you have any questions or concerns, please find the appropriate contact below:
Technical Issues: https://www.swapcard.com/support/?entity=Attendee
Attendee Registration / General Inquires: cpregistration@informa.com
Sponsors / Exhibitors: cpcsaleshelp@informa.com
The mobile app will open to exhibitors on August 18, 2025, and to attendees on September 1, 2025.
Will food be available during the show?
Breakfast and lunch buffets will be available for Summit Pass holders. If you have any special dietary needs or restrictions, please email cpregistration@informa.com at least 4 weeks prior to the event and we will do our best to accommodate your request.
What is the hotel's address?
Loews Royal Pacific Resort at Universal Orlando
6300 Hollywood Way
Orlando, FL 32819
What are the registration hours?
Monday, September 15: 3:00pm – 8:00pm
Tuesday, September 16: 7:30am - 6:30pm
Wednesday, September 17: 7:30am - 6:30pm
Sponsor & Exhibitor FAQ
What are the move-in and move-out dates?
The Exhibitor Services Manual with all move-in and move-out hours and other information for exhibitors will be available soon. Please keep an eye on your email!