Frequently Asked Questions

Visit the Agenda page to view the full program for MSP Summit 2025, including keynotes with top executives from the MSP 501, as well as the vendors shaping the technology landscape.

Keynote sessions will be open to all attendees and all pass types. Conference Sessions, Workshops, and Peer Groups are open only to those with a Summit Pass. Find all pass options and pricing here.

MSP Summit will bring together a wide variety of technology companies with outstanding partner programs, all in one independent, vendor-neutral setting. From well-established players like Kaseya and ConnectWise, to companies that have never exhibited with us before, like Absolute Security and Syncro, your next big offering is waiting here.

Meet all of the sponsors and exhibitors.

Networking opportunities are everywhere at MSP Summit, from the packed expo hall floor, open 11:30 a.m. to 2:30 p.m. on Tuesday and Wednesday, to our tropically curated networking parties on Monday afternoon and Tuesday evening.

The official mobile app for the event is available to download on both Apple and Android devices. Simply search "Informa Connect Tech Events" in the app store or visit this page. This will allow you to access important show information, build your schedule, connect with fellow attendees and more. Your login will be the email address you registered with. If you are uncertain what your password is, simply click "Forgot Password? Send me a magic link." If you have any questions or concerns, please find the appropriate contact below:

Technical Issues: https://www.swapcard.com/support/?entity=Attendee

Attendee Registration / General Inquires: cpregistration@informa.com

Sponsors / Exhibitors: cpcsaleshelp@informa.com

The mobile app will open to exhibitors on August 18, 2025, and to attendees on September 1, 2025.

Book your stay at the Loews Royal Pacific Resort at Universal Orlando through our exclusive room block! Visit the Plan Your Visit page to book your room through our official housing provider.

Please complete the requests section when submitting your housing form with our official housing provider to note any accessibility requests for your hotel room. Information about The Loews Royal Pacific Resort’s accessible hotel rooms can be found here.

Please Note: The official housing company for the event is Convention Housing Partners — the only company authorized to arrange hotel reservations for the event’s attendees and sponsors.

If you are contacted by any other company offering to make hotel reservations for you, we urge you not to book with them, as they are not affiliated with MSP Summit and therefore are not authorized to make reservations on the event’s behalf. While they may offer special rates, unauthorized third-party companies typically require non-refundable pre-paid reservations, charge cancellation and change fees, and move individuals to other hotels without notice.

Breakfast and lunch buffets will be available for Summit Pass holders. If you have any special dietary needs or restrictions, please email cpregistration@informa.com at least 4 weeks prior to the event and we will do our best to accommodate your request.

Meals are only inlcuded with the Summit Pass. If you would like meals included in your pass, please purchase a Summit Pass.

If you have any special dietary needs or restrictions, please email cpregistration@informa.com at least 4 weeks prior to the event and we will do our best to accommodate your request.

Loews Royal Pacific Resort at Universal Orlando
6300 Hollywood Way
Orlando, FL 32819

Yes, parking is available at Loews Royal Pacific Resort.

• Valet parking - $40 + tax daily

No, attendees must be 18 years or older to attend any portion of MSP Summit or any other Channel Partners Events. Certain networking events may require attendees to be 21 years or older. Infants or strollers are NOT permitted.

Americans with Disabilities Act: If you require special assistance, auxiliary aids, interpreters or other reasonable accommodations while at the conference and/or expo, please contact Bridget Hays at bridget.hays@informa.com least four weeks prior to the event date.

Please complete the requests section when submitting your housing form with our official housing provider to note any accessibility requests for your hotel room. Information about The Loews Royal Pacific Resort’s accessible hotel rooms can be found here.

Visit the official registration landing page to register for MSP Summit 2025.

Visit this page to view all pass options and pricing.

You may be asked to present a business card to show your role in the industry. Please be prepared to show a form of photo ID to pick up your Show Badge. Members of the press must provide credentials when registering to qualify for a press badge.

If you did not receive a confirmation email, please contact our registration team at cpregistration@informa.com.

Your show badge will not be mailed to you. Keep an eye out for your QR code email which will be sent in the weeks right before the show and bring it with you to the show registration counter. If you have any questions, please contact our registration team at cpregistration@informa.com.

Registration Hours:

Monday, September 15: 1 - 6:30 p.m.
Tuesday, September 16: 7:30 a.m. - 6:30 p.m.
Wednesday, September 17: 7:30 a.m. - 6:30 p.m.

The Exhibitor Services Manual with all move-in and move-out hours and other information for exhibitors will be available soon. Please keep an eye on your email!

PAC provides you with custom marketing materials so you can invite your partners to join you in Orlando with a discounted rate! Your personal PAC promo code allows qualified partners to register with a $0 Expo + Keynote Pass or a $259 Summit Pass (all-access).* Using these provided tools, invite new partners to connect in person or catch up with your current network.

Questions about PAC? Reach out to Maddie Bird at maddie.bird@informa.com.

*Discount code valid for qualified channel partners only (MSPs, agents, resellers, integrators and end user consultants) until Friday September 12, 2025 at 11:59 p.m. ET. Discount not valid for industry suppliers nor current or previous sponsors/exhibitors. Must use code to receive discount. Non-transferable. Not valid on previously paid registrations.

Visit the exhibitor portal and log in using your provided credentials. Reach out to your Customer Support Specialist with any questions.