Kaseya has already entered the post-Fred Voccola phase, even if it has yet to replace its long-time CEO who remains vice chairman.

Voccola surprisingly resigned as CEO in January after 10 years on the job while retaining his board vice chair role. Kaseya is searching for a replacement from outside the company, and held 2025 Kaseya Connect April 28 to May 1 without a CEO. While attendees spotted Voccola in the hallways heading to meetings, he was absent from the main stage. Not only did he not participate in keynotes, but his name was not even mentioned as other Kaseya execs took the lead. This was a huge departure from past years when Voccola was front and center at Connect.

“I feel that it’s going to be a new era,” said Ahmed Mahmood, CEO of Ocean Solutions (No. 247 on last year’s MSP 501). Mahmood said that goes for Kaseya’s strategy as well as leadership, and he welcomes the change. “I’ve been coming to Connect for a long time, and to me this is the best one by far. The company doesn’t sound like a one-man show anymore. Everyone is operating in their zone of genius versus everybody following the overall vision of the head of organization.”

How did Connect look without Voccola? Jessica Davis, Canalys principal analyst covering MSPs, summed up in a LinkedIn post from the Las Vegas conference:

“With CEO Fred Voccola’s departure still fresh, many wondered how Kaseya would navigate the void in top leadership. What we saw instead during Tuesday's opening keynote was a coordinated response across the executive bench. Senior leaders stepped up to deliver a cohesive message and roadmap for partners.”

She added Kaseya extended its “unit economics” strategy introduced at 2024 Connect with the Kaseya 365 bundle.

“In a moment where the absence of a CEO could have left a leadership vacuum, Kaseya showed something different: operational momentum, strategic clarity, and a strong bench,” Davis wrote. Pointing to featured execs chief product officer Jim Lippie, EVP of engineering Gray Knowlton, IT Glue GM Nadir Merchant, CMO Brendan Reid and Kaseya MSP Suite GM Frank DeBenedetto, she added: “The vibe here is positive and community focused. The company still has challenges to tackle, but if Kaseya’s goal is to become the default operating system of the MSP, it’s clear they’re building toward that vision.”

Mahmood of Ocean Solutions had a similar take. He said speaking with CPO Lippie gave him the impression that Kaseya is working more on improving products rather than just integrating and bundling them.

“They’re looking to improve a lot of the actual product development, not just about integration,” Mahmood said. “They are putting a lot of energy into actually improving the platforms themselves and the tools. In my opinion, that’s something that was not visible to us from Kaseya before.”

2025 Kaseya Connect updates include:

• Kaseya 365 Ops with more than 50 workflow automations integrated across the Kaseya stack (IT Glue, Network Glue, Autotask, ConnectBooster and other) and AI to help customers scale and improve operations.
• Kaseya SIEM using technology from RocketCyber and SaaS Alerts.
• Datto ALTO 5 bringing back a 2TB ALTO model to the Datto lineup at the same monthly cost as the current 1TB model with new encryption capabilities.

Kaseya SIEM will cost top 500 partners $1 per user per month, and Kaseya 365 Ops costs $129 per tech per month (intro pricing is $119). Kaseya is also putting in a new licensing model so MSPs no longer need three-year contracts to get the best pricing.

Mahmood said the new bundle and pricing “Basically made it a much cheaper option for people. If you look at Ocean Solutions, we were paying 75 bucks for AutoTask, 20-something bucks for IT Glue, and the list goes on. So that [new pricing] saved us some money and gave us new products we didn’t have.”