Attending Informa Connect Events

Our Event Code of Conduct

Having a great event experience

We want everyone who comes to our events to have a great experience. Whether you are attending, speaking, exhibiting, sponsoring or working with or for us, our focus is on creating an environment and experience that everyone can participate in and benefit from.

Safety, respect and consideration are integral to this. While issues are rare, we want to be clear about the standards and expectations in place at our events, wherever they are held, because actions can impact others, and everyone has a role to play in getting it right.

This code explains our expectations and rules, which includes general good practice behaviour. Anyone not following these rules or behaving in an unacceptable way will be asked – and expected – to stop doing so immediately and may be removed from the event.

The event you attend may have additional requirements: please consult your specific event code of conduct or event team for this information, to access details of how to contact your event team, and how to report anything witnessed or experienced.

Comfort & Safety at Live Events

Never act in a way that puts your own or other participants’ health, safety or security at risk.
Review local and national health guidance before attending andfollow any requirements.
If you have a fever or other symptoms that may put others atrisk of becoming ill, we encourage you not to attend. Contact the event team to discuss other ways to take part.

Follow all health, safety and security processes including emergency procedures and access protocols such as any age limits. Do not assist others to circumvent these.
Do not alter or obscure any safety signage, obstruct any exits, or misuse or move any equipment provided for everyone’s safety and protection.
Help us by reporting any unsafe behaviour, security risks or hazards immediately.

A Respectful Environment

We have zero tolerance towards any verbal or physical threats, violence, abuse or harassment towards any participant including Informa colleagues at any live, on-demand or official auxiliary events or on our digital platforms and community sites. For the avoidance of doubt, this includes:

Discrimination or harassment on the basis of any protected category. This criteria includes but isn’t limited to race, sex, age, gender, gender identity and expression, sexual orientation, national origin, religion, disability and marital status. Harassment is unwanted conduct that has the purpose or effect of violating aperson's dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for them.
Sexual harassment, including but not limited to inappropriate physical contact, such as unwelcome touching, hugging, massaging or kissing, sexual comments, suggestive looks, staringor leering, propositions and sexual advances, sexual gestures, intrusive questions or comments of a sexual nature, sexual posts or social media content, spreading sexual rumors, sending sexually explicit emails or messages.
Offensive language and gestures, whether it is verbal harassment or abuse, sexually explicit language or gestures, profanity, obscenity or racial, religious or ethnic slurs.

Any inappropriate or offensive materials such as sexually graphic images and any content that is intimidating, harassing, abusive, discriminatory, derogatory or demeaning, including the inappropriate use of nudity or sexual images in public spaces.
Stalking, or behaviour that causes apprehension to others including following, photography, and recording.
Threats, intimidating and threatening behaviour, whether verbal, physical or written, including menacing gestures.
Physical harassment, threats and acts of violence, including pushing, shoving and the use of any physical force.
Possession or display of any weapon or other item used to threaten or intimidate.
Deliberately damaging the venue or other people’s property.• Assembling for the purpose of disturbing the peace or committing an offence.

Participation & Engagement

We want everyone to be able to participate and fully engage in our events in comfort. Disrupting all or part of any live or on-demand event, whether physically or verbally, in a sustained or deliberate way, goes against this.

Do not deliberately prevent others from attending or participating in any portion of the event.
Do not heckle or catcall, or interrupt others in a sustained or disruptive way, whether verbally, with music or other noise or behaviour.
Never act in a way that endangers others or prevent them from acting safely.

Acting Sustainably

Sustainability features are an important part of delivering a great all-round experience. At live events, please:

Review and follow any local guidance on sustainable travel and using reusable drinking or food containers.
Make use of any recycling and sustainable waste disposal points provided.

Responsible Consumption

Anyone found to be under the influence of any substance, whether legal or otherwise, and acting in a way that negatively impacts others will be removed from the event.
Follow the rules of the venue and event organiser around consuming alcohol, smoking, vaping and using tobacco products. Only consume these products where and when permitted.
If you are handling or demonstrating machinery or equipment that might impact the health or safety of others, you must not consume any substance, legal or otherwise, that might impair your behaviour or judgment or impact the correct and safe performance of that activity.

Event Attire

Dress appropriately for a live event and in cases where you will be visible to others at an on-demand event.
Avoid clothing that could offend other participants or the local culture, including images, patterns or slogans.

Respect & Consideration Online

All of the above standards and expectations also apply to our digital platforms and community sites. Content, posts and comments shared and created must not contain:

Accusatory, negative or destructive comments about other participants or the event.
Knowingly false or misleading comments or claims about products or companies.

Content found to be in breach may be deleted or removed without warning.

Reporting Any Concerns

If you experience or witness any breaches of this Event Code of Conduct, or have any other concerns, contact us sowe can investigate promptly and take any action required.

Contact: Bridget Hays (bridget.hays@informa.com).

You may also contact Informa’s confidential whistleblowing line, Speak Up. Visit Speak Up

Applying This Code

All participants must uphold the principles outlined in this Code of Conduct, whether at Informa Connect’s live or on-demand events, official auxiliary events, community sites, social media channels and digital platforms. Participants include attendees, sponsors, media, speakers, exhibitors, contractors, moderators, volunteers, Informa colleagues, and others, both live and virtual.

Anyone asked to stop unacceptable behaviour is expected to comply immediately. If a participant engages in unacceptable behaviouror otherwise breaches this Event Code of Conduct, the event organisers, their representatives and/or security may take any action theydeem appropriate, up to and including:•

Expulsion from the event without warning or refund.
Disqualification from participating in future events, including being barred from attending, speaking, exhibiting or sponsorship, andfrom engagement across Informa’s community events sites, social media channels and digital platforms.
Reporting any unlawful behaviour to the appropriate local or national authorities.

All determinations of appropriate or inappropriate behaviour are at the sole discretion of Informa and its event team; the decision(s)of the Informa representatives will be final. This Event Code of Conduct may be revised at any time by Informa and is non-negotiable.

This Code of Conduct is without prejudice to Informa’s rights, all of which it expressly reserves.

Registration Policies

Cancellations Policy

No refunds will be issued for any registration cancellations at any time. Payment of registration confirms that you have read, understand, agree and will comply with the published registration cancellation policy. All registered attendees are subject to verification by show management. Passes may only be used by the individual whose information is on the registration form. No pass transfers will be approved without specific authorization from the event organizers. Passes may not be purchased with incorrect information with intention to alter that information later. At show management's sole discretion, any registrations that are determined to not be valid are subject to cancellation. Informa Connect reserves the right to revoke any registration at any time.

If you have any questions, please contact cpregistration@informa.com.

Discount/Promotion Code Usage

Only one discount/promotion code is allowed per registration at the time of registration, and no codes may be added after registration has been completed. By using a specific sponsor or exhibitor promo code, your information may be shared with that sponsor or exhibitor.

Age Restrictions

All registrants must be over the age of 18. Some networking events may restrict access to those under 21.

Program Changes

MSP Summit reserves the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail.

Session Recording Policy

Audio and/or video recording of conference sessions, including recording on mobile phone devices and screen recording software is allowed for the first five minutes only. Recording after the first five minutes is strictly prohibited. Requests for videotaping at the event must be submitted to Event Management at least 30 days prior to the show. We reserve the right to deny these requests.

Exhibitors may photograph their own exhibits. Videotaping of exhibits cannot be conducted at any time without the permission of Event Management.

Informa will use your personal information provided during the registration process to manage our events, specifically in the following ways:

In-person Events
When attending our in-person events, by allowing your badge to be scanned by an exhibitor or sponsor, you are providing the exhibitor or sponsor with your personal information and in doing so agree to the exhibitor or sponsor contacting you in the future about their products or services. You understand that you can opt-out of this contact at any time by contacting the exhibitor or sponsor. Badges cannot be read remotely and must be scanned before any details are shared with exhibitors and sponsors. You have the right to refuse badge scanning except when entering or exiting the event.

Virtual Events
When attending our virtual events if you enter or interact with a virtual exhibition booth your personal information will be shared with the exhibitor to allow them to engage with you both during and after the event. If you accept a connection/meeting invite, interact with sponsored content (e.g. attend live session, download or bookmark companies/content). then your full contact details will be shared directly with the sponsor or exhibitor and they may follow-up in line with your indication of interest in their products.

Questions

If you have any questions, please contact our Registration Department at cpregistration@informa.com.

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